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The following terms and conditions apply to all orders placed by the customer at  The Intimate Suite website, mobile website.

By using and/or placing an order, you agree to be bound by the terms and conditions. Please make sure you have read and understood the Terms before placing your order.


2.Prices and delivery charges

The prices displayed at include Goods and Services Tax or any other alternate indirect tax, but do not include a delivery charge.



Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Once you receive your shipping confirmation, your parcel will be delivered within: 2-3 business days.


Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.


It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.


Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.




Standard Processing Time: Two Business Days after order is placed. Up to Seven Business Days for Monogrammed/Personalized Orders.
Estimated Delivery Time: 1-3 Business Days
We are open Monday – Friday from 9am – 5pm.


All BLANK orders will ship within 2 business days.

PERSONALIZED orders will ship within 7 business days. We ship via USPS. We do not make money on shipping. We will charge you the exact shipping amount that we pay to ship your order unless your order value is over $ 35. Orders over $35 ship free



Standard Processing Time: Two Business Days after order is placed. Up to Seven Business Days for Monogrammed/Personalized Orders.
Estimated Delivery Time: Varies based on destination

The Intimate Suite ships from the United States, but is pleased to offer International Shipping to approved international accounts. Like with US delivery, we will charge you the exact shipping amount that we pay to ship your order. Please note that if you are shipping to another country outside of the US, you may incur a customs charge. Customs fees/duties, VAT taxes and/or any other fees levied by your home country are the customer’s responsibility. This site ( can be used to estimate customs charges for your country.

As soon as we start packing your order we will send you a shipping confirmation email with the delivery details and a link to track your parcel online.


4.Tracking order

Tracking is available on some Standard Delivery services and on all Express Delivery services. You'll receive a shipping confirmation email with a tracking link for your parcel so you can follow its journey.

Once your order has arrived in your destinations, it will be passed on to an internal postal service, according to standard delivery procedures.



We will refund any item(s), returned in the same state as you received them in, with all labels and tags still attached.

We will refund the value of your returned item(s) within 1 to 7 days after receiving your return as below:


We'll give you a full refund by way of the original payment method.


Thank you for shopping at We want you to be completely satisfied with your purchase, and we strive to provide the best online shopping experience possible.

However, please note that we do not accept returns or offer refunds on any purchased items.We strongly encourage our customers to carefully review product descriptions, specifications, and sizing information before making a purchase. If you have any questions or concerns about a specific product, please contact our customer support team, and we'll be more than happy to assist you.In the unlikely event that you receive a defective or damaged item, please notify us within 7 days of receiving your order. We will gladly replace the item with an identical one at no additional cost.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

All returned items should be sent in their original condition and packaging where possible, including tags).

Items such straw, cup, as pierced earrings and cosmetics cannot be exchanged & refunded due to hygiene reasons.


You can easily return items by following these steps:

1. Send us the email at  with the information below:

•    The order number
•    The item's name and number
•    A description of your reason for returning

Please note that we are unable to process your return without receive your email.

2. After receiving your email will we respond you in 7 business days by sending you the return form to fill. Print the return form and place your Return Form, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.
3. Contact the courier company Delivery ( you will be the one in charge for the fees)  
4 . The courier will provide you with proof of return. Please keep this for your records.

Once we have received your return shipment, we will send you an email confirming receipt of the parcel. Please allow up to 14 days for this to happen. If you don’t receive the email within 14 days, please contact us.


We don't offer exchanges. If you would like a different size or colour, please return your unwanted item and place a new order or simply contact us.

8.Payment methods

You can pay for your goods in various ways as set out below.

Credit card or debit card

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will be debited when you have placed your order in the checkout.


Encrypted transaction for your safety

The Intimate Suite guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.

Please note, that for your safety our Customer Service is not able to place orders with card payment.


Debit at dispatch of your order

If the card transaction is approved, the amount will be captured immediately and you will receive an order confirmation to your email.

If the card transaction is not approved your order will be cancelled. Please contact your bank or card provider if you have any questions about this.

9.Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

An item’s measurements given on are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.

10.Company Information

2630 W Broward Blvd
Suite 203 - 1903
Fort Lauderdale, FL 33312-1314

Contact Details: Customer Service  +1(786)789-0085


Contact :



11.Pre-Order Terms & Conditions

PRE-ORDER: These are items that are not available and/or are currently sold-out in our shop. Pre-order is placing orders in advance of stock being received by The Intimate Suite and requires a full payment up front.


1. Full payment is required via or OUR Etsy SHOP

2. Estimated Date of Arrival: This is based on the shipment schedule of our projected production order with our supplier. Approximate ship date is advised when the order is placed.

3. Projected stock is limited for pre-orders.

4. Once ordered items have been delivered to you, our standard refund and exchange policy. Please refer to our refund and exchange policy.

5. If in any case, your ordered item/s did not arrive to The Intimate Suite from our supplier or there is not enough stock to support your order, we will refund your payment in full. Additionally the customer (you) cannot perform any legal action against The Intimate Suite.

6. Orders without any payment made on behalf of the customer will be automatically cancelled.

7. Terms and conditions subject to change without prior notice.

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